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We pride ourselves on service however, sometimes things do go wrong here is what to do.


If you wish to make a complaint, you can do so at any time by referring the matter to:

Complaints Manager
Catlin Insurance Company (UK) Ltd.
20 Gracechurch Street

Telephone Number: +44 (0) 20 7743 8487

Financial Ombudsman Service

If you remain dissatisfied after the Complaints Manager has considered your complaint, or you have not received a final decision within 8 weeks, you can in certain circumstances refer your complaint to the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
E14 9SR


From within the United Kingdom

Telephone Number: 0800 0234 567 (free for people phoning from a "fixed line", for example, a landline at home) 
Telephone Number: 0300 1239 123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02)

From outside the United Kingdom

Telephone Number: +44 (0) 20 7964 1000 
Fax: +44 (0) 20 7964 1001

The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website:

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